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Abstract
Pharmaceutical Care and Research: 2018; 18(4):261-264
DOI: 10.5428/pcar20180406
Investigation and analysis of the present status of pharmacist outpatient service in Shanghai medical institutions
1. BI Juan(Department of Pharmacy,Changhai Hospital,Second Military Medical University,Shanghai 200433,China bjfclcys@163.com)
2. YANG YunYun(Department of Pharmacy,Changhai Hospital,Second Military Medical University,Shanghai 200433,China )
3. CHEN JieXiu(Department of Pharmacy,Changhai Hospital,Second Military Medical University,Shanghai 200433,China )
4. DING Nan(Department of Pharmacy,Changhai Hospital,Second Military Medical University,Shanghai 200433,China )
5. WANG Zhuo(Department of Pharmacy,Changhai Hospital,Second Military Medical University,Shanghai 200433,China wangzhuo088@163.com)
ABSTRACT  Objective: To investigate the present status of pharmacist outpatient service (POS) in Shanghai medical institutions, so as to promote transformation of pharmaceutical care mode, provide patients with better pharmaceutical care and at the same time find out existing problems concerning POS. Methods: A questionnaire survey was conducted among medical workers in Shanghai medical institutions through distribution of questionnaire forms via Internet, and the obtained data were collected and analyzed. Results: Retrieved were 221 questionnaire forms, of which 187 were valid, accounting for 84.62%. Of all the medical institutions investigated, 170 institutions (90.91%) opened a window for pharmaceutical consultation and only 48 medical institutions (25.67%) offered POS. The time for POS was not only short, but the number of weekly consultation was relatively few. POS mainly concentrated on comprehensive outpatient service and specialized outpatient service of chronic diseases; POS was mostly offered by clinical pharmacists; in most cases POS was free of charge; and the service time was mostly within 30 minutes for a patient. Records of POS were as wide as varied: the paper form, the Office software, the hospital information system (HIS), the special standalone version electronic recording system, and non-recording. Ways of medication supervision for patient were also varied: provision of propaganda materials to patients, data recording in patient medical history, specialized recommendations and consultations in both verbal and oral forms. Conclusion: Most medical institutions have offered pharmacist consultation service, but with less POS and for a relatively short time. The input into pharmaceutical care by medical institutions and national health insurance should be increased. Patients coming for outpatient consultation service are mostly referrals and those directed by consultation doctors. Mostly, the problems consulted are too simple and simple and effective recording software system is insufficient. For this reason, efforts should be made by hospitals for the development of POS, so that the platform for pharmacists to play their role in this respect could be provided, and better health service could be offered by utilizing limited medical resources.
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Please cite this article as:
BI Juan,YANG YunYun,CHEN JieXiu,DING Nan,WANG Zhuo,. Investigation and analysis of the present status of pharmacist outpatient service in Shanghai medical institutions[J]. Pharmaceutical Care and Research / yao xue fu wu yu yan jiu. 2018; 18(4): 261-264.
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