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Abstract
Pharmaceutical Care and Research: 2019; 19(4):314-317
DOI: 10.5428/pcar20190419
Application of quality control circle for the reduction of internal errors in drug dispensing in outpatient pharmacy
1. MA Shu(Department of Pharmacy,Changhai Hospital,Navy Military Medical University,Shanghai 200433,China 13564644372@163.com)
2. YAN Sijia(Department of Pharmacy,Changhai Hospital,Navy Military Medical University,Shanghai 200433,China )
3. MA Leyun(Department of Pharmacy,Changhai Hospital,Navy Military Medical University,Shanghai 200433,China )
4. MENG Yunyun(Department of Pharmacy,Changhai Hospital,Navy Military Medical University,Shanghai 200433,China )
5. BIAN Yanfang(Department of Pharmacy,Changhai Hospital,Navy Military Medical University,Shanghai 200433,China 13386127103@163.com)
ABSTRACT  Objective:To reduce the number of internal errors in drug dispensing in outpatient dispensary and ensure safe medication by quality control circle (QCC) activities.Methods:According to the 10 steps specified,QCC activities were planned,implemented,confirmed and performed.After analysis of the reasons affecting internal errors of drug dispensing,main influential factors were identified.Then,countermeasures were developed and improvement strategies were adopted,and finally visible and invisible outcomes were evaluated.Results: QCC activities revealed the main internal errors were item and quantity errors.After analyses of the causes and implementation of countermeasures,the number of internal errors was considerably reduced in the dispensary of the outpatient pharmacy with a weekly reduction of 36.8 before improvement to 16.3 after improvement.Statistical significance could be noted,when comparisons were made between them (P<0.01).Weekly item errors dropped to 15.8 before improvement to 5.8 after improvement,and statistical significance could also be seen,when comparisons were made (P<0.05).The number of errors in a week decreased from 14.5 before improvement to 5.8 after improvement,also with statistical significance (P<0.05).At the same time,the manipulation,working enthusiasm and responsibility of those people involved in QCC activities also greatly increased.Conclusion: It is feasible to reduce the number of internal errors in the outpatient dispensary through QCC activities.
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Please cite this article as:
MA Shu,YAN Sijia,MA Leyun,MENG Yunyun,BIAN Yanfang,. Application of quality control circle for the reduction of internal errors in drug dispensing in outpatient pharmacy[J]. Pharmaceutical Care and Research / yao xue fu wu yu yan jiu. 2019; 19(4): 314-317.
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